Política de reembolso

At Arena Blanca, we want you to love your jewelry. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible:

• Items must be unused, unworn, and in original packaging.
• Custom or personalized pieces are final sale and cannot be returned.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.
Approved refunds are processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they arrive defective or damaged. Contact us within 14 days of delivery.

Non-Returnable Items

• Custom or personalized jewelry
• Sale items
• Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.